We believe that everyone has a right to privacy, but certain aspects of running a website require access to personal information. This may be in the form of a stored token (cookie) on your device, or the collection of information for the purpose of processing orders. The following explains how Gulex will collect, use, and process your information.
Collection of Non-Personal Data
Through the use of analytics and log files, this site may collect technical information from your device including your IP address, the ISP you have used to connect to us, your device’s operating system, what browser you are using, and how you arrived at our site. This allows the production of reports to analyse trends but does not associate this information with any personally identifiable data.
This site can be accessed and browsed anonymously, but should you place an order or use the site to contact us in any way, we may need personal information from you including your name, address, email address, telephone number, etc.
This information will only be used to process your order or to fulfil your request, or to verify who you are for security purposes.
Should you sign up for updates, we may contact you via any of your chosen methods to let you know about new products or services that are available. You can opt out of this at any time.
Any information we receive will be stored on secure servers but be aware that these servers may be in foreign countries that have different data protection laws to your own country.
Do not provide information to us relating to a third party without the express consent of the party concerned.
Any payment information provided will not be stored on our own servers but instead passed directly and securely to our payment provider. We do not have access to your personal financial data at any stage.
Credit Reference Agencies
We share information with credit reference agencies to assist in combating fraud. We also share information if our customer has cancelled payments to us without having first provided an acceptable reason.
Any information you provide to us as a client to our business will become part of our business records, which will be stored for a minimum of seven years as a legal requirement. This information may be required in the event of a court claim or when a tax authority requires it.
Disclosure of Information
We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary to provide a service to you.
We may disclose your personal information to the extent that we are required to do so by law or in connection with any ongoing or prospective legal proceedings.
Except as explained in this policy, we will not provide your personal information to third parties.
Your Access to Personal Information
You may review, change, or update the personally identifiable information we hold about you at any time. We may require evidence of your identity before authorising access or updating information.
Should any information be found to be inaccurate by either you or Gulex, this information may be updated.
You will be aware and accept that the transfer of information over the internet is inherently insecure. While all steps are taken to minimise risks, no system is entirely hack-proof.
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate, including transfer of information to other countries that may have different data protection laws.
Cookies are small files that store pieces of information on your computer or other device. This information may be used to personalise your experience, save settings, or in the process of analysing activity on our site.
Cookies are used to improve your browsing experience and do not typically contain any personally identifiable information. However, you may be more comfortable disabling cookies on this site. You can do this within the options in your browser.
This site should not be used by any persons under the age of 18 without the consent of a parent or legal guardian. No information should be submitted, or purchases made by persons under 18 without such consent, unless an exception exists within law to allow this.
We hope you’ll be entirely satisfied with your experience with Gulex, but should you wish to make a complaint please do so by contacting us in the first instance. Upon receipt of your complaint, we will record all the information pertinent to it.
We will attempt to deal with your complaint and respond with our findings within 30 days of receipt. If your complaint reasonably involves a third party, we may share parts of the information in your complaint with them.
Any statistics recorded relating to the processing and resolution of complaints will be stored in such a way that will not identify you or any other person involved in the complaint.